Refund Policy
We want every Asali review to be useful. If it isn't, you get your money back.
- Not useful? Full refund within 14 days, no questions.
- Not delivered within 24 hours of payment? Full refund, sent automatically.
- You keep the report either way.
- To ask, reply to your report email or write to hello@asali.app.
01How to ask
one email, no reason needed
Reply to your report email, or write to hello@asali.app with your order number, from the address you ordered with. You don't need to give a reason. We confirm by email the same day.
02Not useful? Full refund within 14 days
Ask within 14 days of your purchase and we refund the full price. No questions asked, and you don't have to give a reason. You can keep the report. This applies to the Creator report and the Business review.
03Late report? Full refund
If your report is not in your inbox within 24 hours of payment, we refund the full price automatically. You don't have to ask, and you still get the report.
04When you get the money
We refund to the card or account you paid with, through Stripe, within 5 business days of your request. Your bank may take 5–10 more days to show it.
05Done-for-you services
For services we do on your channel: full refund if we haven't started work yet. Once work has started, we refund the part not yet done, in proportion to the agreed scope.
06Discounts and bonuses
If you get a refund for a Business review, the $100 service discount that came with it no longer applies.
07Your legal rights
This policy adds to your rights as a consumer under EU and Czech law, including your 14-day right of withdrawal. It does not limit them.
08Questions or disputes
Write to hello@asali.app. If we can't resolve it together, consumers can turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, coi.cz) for out-of-court dispute resolution.